FAQs

1. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-10 business days. Please note that international orders may take longer to arrive due to customs clearance.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

3. Can I return or exchange a product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please refer to our refund policy for more information on how to initiate a return.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please note that customers are responsible for any customs duties or taxes that may apply.

5. How do I contact customer support?

You can reach our customer support team by emailing us at sameen_mansoor@icloud.com or by calling us at +4475650065. We strive to respond to all inquiries within 24 hours.

6. Are your products covered by a warranty?

Yes, all of our products come with a standard manufacturer's warranty. The duration of the warranty may vary depending on the product. If you encounter any issues with your purchase, please contact our customer support team for assistance.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.

8. Are your products eco-friendly?

Yes, we prioritize sustainability and offer a range of eco-friendly products. Many of our products are energy-efficient and made from environmentally friendly materials. Look for the "eco-friendly" label on product pages for more information.

9. Do you offer bulk discounts?

Yes, we offer bulk discounts for larger orders. If you are interested in purchasing a large quantity of a specific product, please contact our customer support team for more information on bulk pricing.

10. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our full refund policy for more detailed information.